PM Plus+ Total Care

Unsurpassed fleet care

West Side PM Plus+ Total Care is a customizable and flexible machine support solution that bundles preventative maintenance, extended warranty and machine monitoring. Available at one low cost, build it into your machine purchase or pay per hour with ease.

PM Plus+ Total Care

Preventative Maintenance

Create a maintenance program that works for you. Services are scheduled at your convenience and are available Monday through Friday, either at your location or at any of West Side’s shops.

Machine Monitoring Technology

At West Side, we utilize a triage portal that gathers JDLink data on almost 4,000 machines in our backyard. Our monitoring specialists – each with technical backgrounds in heavy equipment - study the incoming DTCs remotely. If an alert is actionable, we use a ticketing system that routes a notice to your nearest West Side service manager for customer follow-up. Our service teams also have remote diagnostics, which means that with a JDLink connection, they can remotely ‘call’ your machine for specific information. This includes reading and resetting diagnostic codes, recording machine performance data, and even updating software without a trip to the jobsite. Prior to our service trucks leaving the branch, the technicians make remote connections to the machine to be better prepared upon arrival – often arriving with the right part in hand the first time.

Flexible Payment Options

Our pricing and package options are designed to work with your budget. You can choose to add the service bundle to your machine’s financing package or be charged with monthly invoices per hour at a guaranteed cost.*

*Extended powertrain and hydraulic warranty must be paid in full at time of purchase.

Always where you need us to be

You can depend on us for all your service needs. Twenty-four-hour field service support is available at all of our 11 locations. We have a large fleet of field service trucks fully equipped with 10,000 lb. hydraulic cranes, tooling including laptop computer diagnostics, and welding capabilities. And our “Critical Code” based stocking of parts within branches, combined with a corporate parts warehouse in Naperville, means that we can quickly get our hands on whatever you need.