It’s one of our critical pieces of equipment, and at the time it was feeding aggregate material to our asphalt plant. As soon as I was made aware of the situation, I called Pat Carroll, our West Side Tractor salesman. Incredibly [or “Impressively”], he already knew about the situation and had made arrangements to get another loader in transit to our yard to get us back up and running as quickly as possible. Now that’s a dealer who’s really got your back!
Even after going the extra mile to help us out, they didn’t invoice us for any equipment rental despite there being no written agreement to provide backup machines in the event of downtime. This is a great example of how West Side always does the right thing to earn our business.